Work Arrangement / Work Shift: Remote Setup / US Time Zone

Role Overview: The NetSuite Functional Consultant is a hands-on delivery resource in the Managed Services department, responsible for functional configuration, optimization, and support across our Crafted ERP customer base. This role works under the direction of the Solution Success Manager (SSM), who owns the advisory relationship and engagement roadmap for each customer.

Day-to-day, this means configuring and optimizing NetSuite, troubleshooting issues, supporting customers directly, and contributing to the health of each engagement. The role requires strong NetSuite skills, a practical understanding of food and beverage workflows, and the ability to interact with US-based customers in English with confidence and professionalism.

What You’ll Be Doing:

• Functional Configuration:

  • Configure and optimize core NetSuite modules and Crafted ERP features including Order to Cash, Procure to Pay, Record to Report, inventory management, manufacturing (work orders, assemblies, BOMs), and lot traceability.

  • Execute work packets as prioritized by the SSM with timely completion, proper documentation, and clear communication.

  • Configure custom fields, forms, workflows, saved searches, roles, dashboards, and reports.

  • Provide customization specifications to the development team when requirements extend beyond functional configuration.

  • Troubleshoot customer-reported issues, perform root cause analysis, and implement solutions aligned with NetSuite best practices.

• Customer Engagement:

  • Serve as a responsive point of contact for customers on day-to-day functional requests and support.

  • Participate in customer calls, discovery sessions, and working sessions to gather requirements, demonstrate solutions, or provide training.

  • Communicate proactively on task status, deliverables, timelines, and any blockers.

  • Lead portions of customer meetings independently — presenting work, walking through configurations, and fielding questions.

  • Provide end-user training to drive adoption of NetSuite and Crafted ERP capabilities.

  • Document business requirements and translate them into functional specifications aligned with Crafted ERP standards.

• Solution Research & Recommendations:

  • Stay current with the NetSuite SuiteApp marketplace, third-party integrations, and partner solutions relevant to our customers.

  • Evaluate and recommend SuiteApps and third-party tools that address customer needs or reduce the need for custom development.

  • Offer alternate solutions and best practice guidance rather than implementing requests at face value.

  • Collaborate with the SSM to present solution options, including trade-offs between native functionality, SuiteApps, and custom builds.

• Platform & Industry Knowledge:

  • Stay current with NetSuite platform releases, new features, and Oracle's evolving AI capabilities (e.g., NetSuite Analytics Warehouse, AI-driven forecasting, intelligent automation) and assess their applicability to our customer base.

  • Apply working knowledge of food and beverage industry processes including production planning, recipe and batch management, lot tracking, regulatory compliance, and distribution.

  • Support industry-specific Crafted ERP features and workflows to meet the operational needs of food and beverage producers.

  • Maintain awareness of advanced NetSuite modules and capabilities that align with the needs of food and beverage customers, and proactively identify opportunities to leverage them.

• Collaboration & Quality:

  • Work with the SSM to understand engagement priorities, backlog sequencing, and customer context.

  • Provide regular status updates, flagging risks, dependencies, or scope changes that impact delivery or hours.

  • Collaborate with developers and other consultants to deliver integrated solutions that meet company's quality standards.

  • Contribute to internal documentation, knowledge base articles, and process improvement.

  • Surface insights from delivery — recurring pain points, underutilized features, emerging needs — to the SSM for planning.

  • Test all configurations thoroughly before customer delivery, including UAT coordination when applicable.

  • Maintain detailed documentation of work completed, including configuration notes, process flows, and customer-facing deliverables.
    
    

What You’ll Need:

• Experience: 3+ years of hands-on NetSuite functional experience in consulting, managed services, or implementation.

• NetSuite Proficiency: Strong experience configuring Financials, Inventory Management, Order Management, Procurement, and Manufacturing modules.

• Industry Knowledge: Food and Beverage, CPG, or Manufacturing industry with practical understanding of production, distribution, and compliance workflows.

Key Skills & Competencies:

• Strong functional acumen — translates business requirements into effective NetSuite configurations.

• Proactive and solutions-oriented — focused on outcomes, not waiting for direction.

• Excellent problem-solving skills with the ability to diagnose issues and implement fixes efficiently.

• Detail-oriented with strong documentation habits.

• Effective time management across multiple concurrent engagements.

• Comfortable in a fast-paced, collaborative environment with cross-functional stakeholders.

• Professional and culturally aware when working with US-based customers and teams.

• Curious about the NetSuite ecosystem — stays informed on SuiteApps, platform updates, and emerging AI capabilities.

• Eager to learn and grow within the Crafted ERP product and the food and beverage industry.
  

How You Work:

• Solution-Oriented: Focused on outcomes and proactive in identifying opportunities rather than just waiting for direction.

• Tenacious & Accountable: A commitment to never giving up on a challenge and taking full responsibility for your impact.

• Detail-Oriented: Strong documentation habits and a focus on quality through thorough testing.

• Culturally Aware: Professional and adaptable when working with diverse global teams and stakeholders.

• Communication: Excellent written and verbal English with the confidence to lead calls and interact professionally with US-based customers.

What Will Set You Apart:

• NetSuite Certifications (SuiteFoundation, ERP Consultant, or Administrator) and experience in offshore/onshore delivery models.

• Direct experience with food and beverage manufacturing or related production verticals.

• Experience with advanced NetSuite modules and features relevant to food and beverage operations.

• Experience in an offshore/onshore delivery model supporting US-based clients.

• Background in managed services engagements (ongoing support and optimization).

About Atticus: 

Atticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams. 

Atticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client’s own operations.

Who We Are:

We are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration, where ideas are openly shared and teamwork is valued.

Our team members are proactive and confident—they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working.

We foster a growth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact.

Why Join Us:

At Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development.