Work Arrangement / Work Shift: Remote/EST

Role Overview: The Business Central Support Consultant is responsible for providing ongoing support and optimization of Microsoft Dynamics 365 Business Central solutions post-implementation, with a focus on client success, problem resolution, and continuous system improvement. This role acts as the primary point of contact for clients, troubleshooting issues, providing expert guidance, and ensuring that the system continues to meet business needs long after go-live. 

As a vital part of the support team, the Support Consultant offers expert-level support to clients and internal teams, helping clients navigate system challenges, optimize workflows, and maximize the value of their Business Central solution. This role requires deep product knowledge, exceptional problem-solving skills, and the ability to manage and resolve support tickets in a timely and efficient manner. 

What You'll Be Doing:

• Provide Ongoing Business Central Support  - Serve as the main point of contact for clients experiencing issues or needing guidance with their Business Central solution. Troubleshoot and resolve issues, ensuring a timely response and high-quality service. 

• Client Needs Analysis & Solutions  - Work closely with clients to understand their evolving business processes and challenges. Provide recommendations for optimizations, customizations, and best practices to improve system performance and meet business goals. 

• Troubleshoot and Resolve System Issues  - Diagnose and resolve system issues, bugs, or user concerns. Collaborate with technical teams to provide solutions and ensure minimal disruption to client operations. 

• Client Communication & Relationship Management  - Maintain clear, professional communication with clients, managing expectations and providing updates on ongoing support requests. Foster strong relationships to ensure client satisfaction and retention. 

• Collaborate with Internal Teams  - Work closely with developers, project coordinators, and other support staff to identify and implement solutions, escalating issues as needed to ensure resolutions are delivered effectively and efficiently. 

• Train & Mentor Users  - Provide guidance and training to end users, helping them to resolve issues, optimize workflows, and fully utilize the system. Conduct refresher sessions for users to improve their proficiency with Business Central. 

• Process Optimization & Continuous Improvement  - Regularly review client systems to identify opportunities for improvement, such as automation, new features, or system enhancements. Suggest process improvements to enhance client operations. 

• Escalations Management  - Handle escalated client support tickets, ensuring that issues are addressed with urgency and resolving any complex system challenges with minimal downtime for clients. 

• Knowledge Sharing & Best Practices  - Mentor and guide junior support team members, sharing knowledge on troubleshooting techniques, system best practices, and client management strategies. Contribute to the development of internal knowledge bases and support documentation.

What You'll Need:

• Experience - 5+ years of hands-on experience with Microsoft Dynamics 365 Business Central (or Dynamics NAV), including post-implementation support and optimization. 

• Functional Expertise  - Deep understanding of core modules such as Finance, Sales, Purchasing, and Inventory, with a focus on system maintenance, issue resolution, and optimization.

• Support Skills  - Strong ability to troubleshoot system issues, provide detailed resolutions, and collaborate with technical teams. Experience with support ticketing systems and escalations. 

• Tools & Methodology  - Proficient with support tools (e.g., Microsoft Teams, Planner, DevOps), and capable of managing client relationships using collaboration tools. Familiarity with Business Central extensions and partner apps is a plus.

• Communication & Relationship Building  - Excellent communication skills with the ability to lead client meetings, manage expectations, and handle sensitive support situations with professionalism and empathy.

About Atticus: 

Atticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams. 

Atticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client’s own operations.

Who We Are:

We are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration, where ideas are openly shared and teamwork is valued.

Our team members are proactive and confident—they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working.

We foster a growth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact.

Why Join Us:

At Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development.