Work Arrangement / Work Shift: WFH / 9 am EST

Role Overview: The Receptionist serves as the first point of contact for patients entering the primary care clinic. This role is responsible for greeting patients, managing appointments, verifying insurance, coordinating communication between patients and providers, and ensuring a smooth, welcoming front-desk experience. Accuracy, professionalism, and strong customer service skills are essential.

What You’ll Be Doing:

• Patient Reception & Customer Service

Greet patients warmly and check them in using the EHR system.

Answer phones, triage calls, and route messages appropriately.

Provide information on office policies and services.

Address patient concerns with empathy and escalate issues when needed.

• Appointment Scheduling & Coordination

Schedule, reschedule, and confirm appointments.

Coordinate follow-ups, annual exams, labs, and referrals.

Send appointment reminders.

Ensure provider schedules are optimized

• Patient Registration & Documentation

Verify and update patient demographics.

Collect medical forms, consents, and identification.

Scan and upload documents into the EHR.

Assist patients with completing paperwork.

• Insurance Verification & Billing Support

Verify insurance coverage and eligibility.

Collect copays, balances, and payments.

Address basic billing questions and direct complex issues to billing staff.

Record payments and issue receipts accurately.

• Administrative & Clerical Support

Manage mail, faxes, and secure messages.

Maintain front desk and waiting area organization.

Order and maintain office supplies.

Support clinical staff with administrative tasks.

• Compliance & Confidentiality

Follow HIPAA and confidentiality regulations.

Adhere to office safety and infection-control standards.

Assist with audits and quality control checks.

What You’ll Need:

• High school diploma or equivalent required.

• Excellent communication and customer service skills.

• Strong organization and multitasking abilities.

• Knowledge of insurance terminology.

• Computer and scheduling proficiency.

• Ability to stay calm during busy periods.
  
  

What Will Set You Apart:

• Medical office experience preferred.

• EHR experience is a plus.

About Atticus: 

Atticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams. 

Atticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client’s own operations.

Who We Are:

We are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration, where ideas are openly shared and teamwork is valued.

Our team members are proactive and confident—they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working.

We foster a growth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact.

Why Join Us:

At Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development.