Remote setup / 6AM to 3PM Manila time

Role Overview:
The Training – Knowledge Management Specialist is responsible for developing, maintaining, and continuously improving high-quality training and knowledge resources for our customers and internal teams. This role plays a key part in enabling effective service delivery by transforming complex software features and workflows into clear, user-friendly documentation and learning materials.

What You’ll Be Doing:

• Create, maintain, and update online knowledge base articles, user guides, and tutorials for customers.

• Develop and maintain internal support documentation, including standard operating procedures (SOPs) and troubleshooting guides.

• Collaborate with support, product, and development teams to gather information on new features, updates, and workflows.

• Translate technical concepts into clear, concise, and easy-to-understand content for non-technical audiences.

• Review and refine existing documentation to ensure accuracy, consistency, and alignment with brand tone and style.

• Organise and structure content for easy navigation and searchability.

• Assist with content formatting, screenshots, diagrams, and other visual aids to enhance user understanding.

• Monitor feedback from users and the support team to improve and expand documentation.

What You’ll Need:

• Strong understanding of Knowledge Management principles, especially in service delivery environments.

• Content design and enablement expertise, including creating visual guides, walkthroughs, and training materials.

• Proven experience in technical writing, content creation, or documentation (preferably within a SaaS or software environment).

• Strong written communication skills with exceptional attention to detail.

• Ability to understand complex software features and explain them in plain language.

• Experience working with knowledge base platforms (e.g., Zendesk Guide, Freshdesk, Confluence, or similar).

• Familiarity with content structuring, SEO for help articles, and version control of documents.

• Ability to work independently while collaborating with cross-functional teams.

• Previous experience in the dental, healthcare, or SaaS industry is highly desirable but not essential.

About Atticus: 

Atticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams. 

Atticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client’s own operations.

Who We Are:

We are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration, where ideas are openly shared and teamwork is valued.

Our team members are proactive and confident—they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working.

We foster a growth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact.

Why Join Us:

At Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development.