Work Arrangement / Work Shift: Remote Set-up

Role Overview:

We are looking for a highly organized and communicative Netsuite Solution Success Manager to serve as the vital link between our clients’ needs and our consulting team’s execution. In this role, you aren’t just managing tasks—you are the architect of a seamless service experience, ensuring that every project remains structured, every client feels supported, and every deadline is met with precision.We are looking for a highly organized and communicative Service Operations & Delivery Specialist to serve as the vital link between our clients’ needs and our consulting team’s execution. In this role, you aren’t just managing tasks—you are the architect of a seamless service experience, ensuring that every project remains structured, every client feels supported, and every deadline is met with precision.

What You’ll Be Doing: 

• Possess a solid understanding of core NetSuite processes, including Order to Cash, Design to Build, Procure to Pay, and Record to Report.

• Effectively research customer issues to identify the appropriate team member or resource for resolution.

• Demonstrate strong module and functional knowledge of NetSuite's capabilities

• Understanding what the platform can and cannot do (without requiring technical configuration expertise).

General Responsibilities:

• Collaborate with customers to define and manage timelines for key deliverables.

• Oversee and coordinate workstreams with the consulting team to ensure timely completion of project milestones.

• Partner with the Customer Success Manager (CSM) to identify opportunities for expanded service and customer value.

• Fulfill contract objectives and deliverables as outlined in the initial scope of the Stratus engagement.

• Handle daily administration of work packets, including task assignment and resource management.

• Act as the first point of contact for customer support needs and issue initiation.

• Maintain clear and consistent communication with both customers and internal consulting teams.

• Support the collaborative setting of work packet deadlines and hold the consulting team accountable to agreed-upon timelines.

What You’ll Need: 

• 4+ years of hands-on NetSuite experience as a consultant

• Experience with full life-cycle implementations preferred

• Strong business process understanding across all functional areas

• Experience with multi-subsidiary multi-currency public companies

• Process-minded; enjoys drawing out process flows

• Bachelor’s Degree in Accounting, Finance, Engineering, Information Systems,

• Mathematics, Computer Science, or other related disciplines is preferred

About Atticus: 

Atticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams. 

Atticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client’s own operations.

Who We Are:

We are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration, where ideas are openly shared and teamwork is valued.

Our team members are proactive and confident—they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working.

We foster a growth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact.

Why Join Us:

At Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development.