Work Arrangement / Work Shift: Remote Set-up, AU Timezone

Role Overview:

Working closely with development and support team you will be provide practitioners and their staffs with support and training which ultimately to help them better manage their patient relationships and business operations. You will also work proactively as a collaboratively team member to ensure we create a positive and effective experience to others.

What You’ll Be Doing: 

• Manage complex data conversions from multiple legacy systems into cloud MSSQL databases

• Supporting customers with troubleshoot of technically complex issues

• Log, monitor and manage customers’ incidents, requests and tasks to ensure that Service Level Agreement targets are met

• Determine the nature of incidents, requests and tasks, and delegate, prioritise and allocate to the relevant support team if unable to resolve

• Provide 'Incident Ownership' from point of logging to resolution

• Providing support for software installation and configuration

• Diagnose, document and communicate complex product bugs and feature requests

What You’ll Need: 

• 3+ years of experience working in a Technical Support environment and application support

• Good knowledge of SQL and ability to write SQL queries to troubleshoot and manipulate data.

• Knowledge of multiple operating systems & web browsers, including Windows, Mac, Chrome Firefox, Safari

• Good knowledge of SQL procedures to support data ingestion, improving data quality and consistency

• MSSQL (relational database management system (RDBMS))
  

How You Work:

Good communication and customer service skills along with a strong work ethic and a high attention to detail.

What Will Set You Apart: 

• SQL (read and write) Scripting 

• Coaching and Mentoring

• Experience in Dental industry

About Atticus: 

Atticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams. 

Atticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client’s own operations.

Who We Are:

We are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration, where ideas are openly shared and teamwork is valued.

Our team members are proactive and confident—they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working.

We foster a growth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact.

Why Join Us:

At Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development.